Refund policy
Returns & Refunds Policy
We want you to love your Upendi Skin products. If you're not completely satisfied, we're here to help.
Return Window You have 14 days from the date of delivery to request a return.
Eligibility Due to the nature of skincare and hygiene products, we can only accept returns on items that are:
- Unopened and unused
- In their original, sealed packaging
- Accompanied by proof of purchase
We are unable to accept returns on opened or used products for hygiene and safety reasons, unless the item is faulty or damaged upon arrival.
Faulty or Damaged Items If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will offer a full refund or replacement at no additional cost.
How to Request a Return Email us at [your contact email] with your order number and reason for return. We will respond within 2 business days with return instructions. Return postage costs are the responsibility of the customer unless the item is faulty.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Gift cards
- Sale or discounted items (unless faulty)
- Items returned after the 14-day window